Repair & Replace
Please remind Repair & Replace Service is only available for who has purchase record from OHZO By J Online store under a year.
Send us an enquire via email firstname.lastname@example.org or email@example.com, This must contain the order number, full name, description of which product and the issue
- Process of the Repair & Replace
1. Please send us an enquire to email firstname.lastname@example.org or email@example.com regards to see the possibility of repair or replacement.
2. If your piece is eligible for the repair or replacement, We are going to arrange the delivery which costs $14 (includes sending and receiving, the invoice will be sent to your nominated email)
3. After the payment for the shipping is made, you will receive a paid Auspost shipping label to your email.
4. Send us the pieces you have an issue with, in a clean zipper bag (anything that can protect the piece)
5. When we receive the product we can try to fix your piece, which is at no cost but if we can’t fix your earring we will have to replace it and there will be an additional cost per piece.
Please remind we do not provide a refund on the piece to an order.