AUSTRALIAN RETURNS

We offer returns on all orders in Australia within 14 days of delivery. Please contact us immediately if you need to return something.  If your item is a custom order, these are final sale and are not eligible for returns. 

To  inform the return please email admin@ohzojewellery.com

Returned items must be in new, unused condition and in the original packaging. For health and safety reasons, we cannot accept returns for pierced earrings. All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return. Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.

 

INTERNATIONAL RETURNS

We accept all international returns within 14 days of delivery. If you are returning a product please inform us by admin@ohzojewellery.com. If a request is not lodged within 14 days of delivery, you will be ineligible for a refund. Note that if your item is a custom order with any engraving, these are final sale and are not eligible for returns. 

Please return all unused items enclosed in a padded bag or box for safety. For health and safety reasons, we cannot accept returns for pierced earrings. All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return. Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.

 

REFUNDS

Refunds will be processed via the original payment method within 3-5 business days after our customer care team receives and inspects the returned item. Please note that the refund may be declined if the item does not meet our return standards. The shipping fee will be deducted from the refund amount, and for orders that initially qualified for free shipping, the shipping fee will also be deducted from the total amount paid.

The return shipping fee is the responsibility of the sender (customer). If the item is returned without the shipping fee paid, the package may be rejected and returned to the sender. Alternatively, you may opt to receive store credit by informing us in your email.

 

RETURN ADDRESS

 

OHZO BY J STUDIO

25A Riley Road, Riverton,

WA, Australia, 6148